Returns, Refunds & Subscription Policy

Returns

Due to the perishable nature of freshly roasted coffee and consumable products sold by Next Block Coffee, we accept return requests within 7 days of delivery for eligible items.

To be eligible for a return, products must be unopened, unused, and in their original sealed packaging. Proof of purchase is required.

To request a return, contact us at michael@nextblockcoffee.com. If your return is approved, we will provide instructions for returning the product.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your order is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at michael@nextblockcoffee.com.

Please include your order number and photos of the issue so we can evaluate the situation and make it right through a replacement, store credit, or refund.

Subscription Orders

If you purchase a recurring coffee subscription, you authorize Next Block Coffee to charge your selected payment method at the recurring interval chosen during checkout.

You may manage, pause, skip, or cancel your subscription at any time through your customer account or by contacting us at michael@nextblockcoffee.com. Changes or cancellations must be made before the next billing date to avoid charges for the upcoming shipment.

Once a subscription order has been processed, roasted, packed, or shipped, it cannot be cancelled or refunded except as provided in this policy for damaged, defective, or incorrect orders.

We reserve the right to modify, suspend, or discontinue subscription offerings at any time. Any changes to pricing or subscription terms will be communicated before they take effect.

Non-Returnable Items

Because coffee is a food product and freshness is critical, we cannot accept returns of:

• Opened coffee bags

• Coffee that has been consumed or partially consumed

• Subscription shipments that have already been processed or shipped

• Custom, personalized, or special-order products

• Gift cards

• Sale or clearance items

Exchanges

We do not offer direct exchanges. If a return is approved, a refund will be issued and a new order can be placed separately.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt as required by law.

However, this right does not apply to sealed food products that have been opened after delivery or to goods made to the consumer's specifications. Returned items must be unopened, unused, and in their original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

Shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged or defective.

If more than 15 business days have passed since your refund was approved, please contact michael@nextblockcoffee.com.