Refund policy
Returns & Refunds Policy
Returns
Due to the perishable nature of freshly roasted coffee, we accept return requests within 7 days of delivery.
To be eligible for a return, coffee must be unopened, unused, and in its original sealed packaging. Proof of purchase is required.
To request a return, contact us at michael@nextblockcoffee.com. If your return is approved, we will provide instructions for returning the product.
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If your order is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at michael@nextblockcoffee.com.
Please include your order number and photos of the issue so we can evaluate the situation and make it right through a replacement, store credit, or refund.
Non-Returnable Items
Because coffee is a food product and freshness is critical, we cannot accept returns of:
- Opened coffee bags
- Coffee that has been consumed or partially consumed
- Custom, personalized, or special-order products
- Gift cards
- Sale or clearance items
Exchanges
We do not offer direct exchanges. If a return is approved, a refund will be issued and a new order can be placed separately.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt as required by law.
However, this right does not apply to sealed food products that have been opened after delivery. Returned items must be unopened, unused, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact michael@nextblockcoffee.com.